Hands-free phone connection doesn't work

[benjwhite9]

I have a 2019 Nissan Leaf S. The car fails to pair with phone about half the time. This is before I try to make a phone call; the status icons on the dash do not appear at all. Re-starting the car will usually resolve the problem. My phone does pair successfully every time in my other car, so I do believe this is a problem with the Leaf, not with the phone.

Has anyone else experienced this problem? And found a fix?

 

[henrydehoja]

When this pairing problem happens, are you near other devices or cars that typically pair with your phone? If yes, then those peripheral connections may be interfering.

I have your issue happen on very rare occasions throughout the year. I've noticed this start to happen over the last 2 years. Restarting the car, restarting the phone, or waiting a several minutes typically fixed the problem. If I really got annoyed by the issue, then I would remove my phone from my car's Paired Device List and re-create a fresh pairing.

I expect that some app update at some point creates a glitch on my phone and corrupts the pairing connection.
Once I found that an update to my MediaMonkey app -- which I use to play music from my phone to the car via Bluetooth -- was a bad batch and screwed up my paired connection with my car. This app automatically opens, connects with the car, and starts playing music. The next app update fixed the issue.

 

[benjwhite9]

That's an interesting idea. I do have a bluetooth OBDII dongle that is always plugged in and is paired to my phone. I will unplug it for a week and see if that helps. There are also some other "paired devices" that appear on my phone that I have no idea what they are. I may try "forgetting" them, if plan A does not help.

Thanks!!

 

[benjwhite9]

One more thing to contribute. It will take a few days to find out if the above suggestion works, but while trying to remove and re-pair my phone from the Leaf's list of paired devices, I noticed something: when the problem is happening, I cannot enter the bluetooth settings menu on the car's display. It just says "Please Standby" indefinitely. Re-starting the car will fix this.

 

[benjwhite9]

I've had over a week now to try out the above suggestions (removing other bluetooth devices, and re-pairing my phone), and I have enough data to say that the problem is definitely not resolved, but seems to occur a little less frequently.

 

[Wuma]

Hi, do you have the setting for connecting two phones at same time on? There is a bug in the lates software that hangs the entirely bluetooth modul in car if i activate that function.