Yeah, I sent this to Tony Contee at Passport Nissan in Camp Springs. He's been very nice considering they are pretty much kept in the dark as much as we are. I picked them as my dealer they are close to my work and still in Maryland.and have a decent rep with Nissan owners here at work. I felt like this wasn't quite right but from chats with the Nissan Leaf website reps they seem to almost as little knowledge as the dealers so I sent my complaint to him.
Hi Tony,
When I started reading about the Leaf at the beginning of 2009 I thrilled to hear a major auto company would go all electric. Then in 2010 I was excited to read about your reservation process. It included as one of the last 'early' states Maryland - I believe they were referred to as group two. I was very excited at this and waited on the first day for reservations. I got the email , went to the link, paid my $99 - I was glad to see the tier two group could reserve as well. Later I was able to reserve a color and trim level. I received a reservation number and told to wait for the opportunity to order is the fall.
Nissan after 20000 reservations closed the reservations. That summer on the Leaf site a set of boxes showed estimates of when the ordering would be for different states. Maryland (and possibly VA) were listed as Dec 2010. I believe I snapshotted this screen so I'll look on my mac.
As we all know delays followed and I noticed that display for order date disappeared. I was still confident Nissan had reserved my place in line and after early adopters in the first group of states I would be ordering. A speech by the Nissan CEO on youtube at an early delivery kick off event stated all 20000 orders would be filled by September 2011. While a longer delay then expected, with a new advanced product this seemed fair. Then the terrible earthquake happened and I knew that there might be further delay.
So what news do I receive at the anniversary of Earth day and paying Nissan a fee?
Reservations will reopen for more people in the early states, then for the general public in those states. I'm not sure what the CEO's promise of fulfilling the 20,000 reservations is for as it appears I'm out of luck regardless of when I reserved or the ordering process was promised. On the online forum most are pointing out even the model year price will probably change upward despite our reservation.
Nissan has never sent me a word on this after initial credit card charge.
You have been great trying to keep in touch but this silence from your car brand is very disappointing. I did very much appreciate the test drive and courtesy you have shown.
I really believed Nissan was coming through with the electric car but to tell you the truth they will be no more ahead in our area as plenty of brands planning electrics in 2012. I parked next to a Chevy Volt at the grocery store yesterday. My former excitement was tempered with just plain sadness as I realized I had really paid for a pretty empty promise.
Anyway thanks for your efforts,
Dave Glotfelty, reservation holder 5D5FBE07 reserved 04/20/2010
** beginning May 1, Nissan will reopen reservations to selected US customers who were registered before April 20, 2011 in states currently selling the Nissan LEAF™ (Arizona, California, Hawaii, Oregon, Tennessee, Texas and Washington).following this early-reservation period, reservations then will open to the general public in those launch states. more details to follow soon regarding other markets. **