The battery replacement/buyback thread.

[MBorsheim]

I lucked out. I just found out about the replacement warranty option less than one month before my warranty expired. I'm about a month and a half into my wait to get mine. Enjoying the Ariya in the meantime as my indefinite rental.

Can I ask about how much is the replacement warranty option?

 

[squirrel4569]

Can I ask about how much is the replacement warranty option?

There's no charge since it's under warranty, assuming they can actually get the battery. To replace out of warranty is anywhere from $10K-$20K, but again, if the part isn't available then it still won't be replaced.

 

[crimsona]

I just hit a year on my warranty replacement claim in BC Canada for a 2016 SV.

I did escalate to Nissan Canada, who have informed me multiple times there is no buyback program in Canada, but there is also no ETA on replacement. I am getting a copy/paste SMS every 2 weeks from my current Nissan rep stating the same message

 

[DanieFourie]

Good day,

I am from Namibia, and don't know if there is anyone else on from Southern Africa.

I am reading this thread with interest, as my 2017 Nissan Leaf 30 kw/h that I bought in October 2022 from a local importer, which still had 11 bars left on battery health indicator, 32K km on the odo. We did around 120-130km real word range (indicated normally as around 160km, sometime getting up to 208km indicated range depending on the previous trip).

Car now has done around 86K km, battery health indicator has recently dropped another 2 bars (down to 9 bars now), but the range, while steadily slowly declining, has suddenly dropped alarmingly. On having the battery tested, it showed overall SOH at 70%, but one cluster, and one specific cell it seems, having dropped to rock bottom levels.

Now, these vehicles were imported into Namibia from Japan as second hand vehicles. What are the chances of getting a claim processed against Nissan for replacement of the batteries? This battery failure is definitely due to inherent issues in the battery, as I understand from various sources, thus a claimable issue.

Any pointers to whom I can direct my issue at Nissan, seeing as I am in Namibia and the Leaf not on their local distribution network.

I am also still waiting for the local importing company, who I believe is trying from their side as importers to get my problem resolved. I just want to be pro-active as well.

Any help or assistance would be greatly appreciated.

 

[stevebyan]

Got a call from the dealer on Feb 21 saying my car was ready to be picked up. I drove it home that afternoon, with a new 40 kWh battery and 160 mile range . So for me, the process went as follows:
October to Jan 30: find a dealer who would actually submit a warrantee claim.
Jan 30 to Feb. 21: warranty process and battery replacement

The battery wasn’t promised until March 8, but it came in three weeks early.

I’d love to keep the Leaf, but we’ve already bought a replacement EV, and we need to keep our old Honda CRV for long road trips and the extra cargo capacity. Now I need to find someone who will buy it. I almost wish Nissan had done a buy-back.

 

[LeafyLeaf]

Got a call from the dealer on Feb 21 saying my car was ready to be picked up. I drove it home that afternoon, with a new 40 kWh battery and 160 mile range . So for me, the process went as follows:
October to Jan 30: find a dealer who would actually submit a warrantee claim.
Jan 30 to Feb. 21: warranty process and battery replacement

The battery wasn’t promised until March 8, but it came in three weeks early.

I’d love to keep the Leaf, but we’ve already bought a replacement EV, and we need to keep our old Honda CRV for long road trips and the extra cargo capacity. Now I need to find someone who will buy it. I almost wish Nissan had done a buy-back.

Congrats! Would love to know what you get for that 40kWh Leaf. Prices seem depressed on used EVs right now, but that new battery ought to help.

 

[squirrel4569]

Got a call from the dealer on Feb 21 saying my car was ready to be picked up. I drove it home that afternoon, with a new 40 kWh battery and 160 mile range . So for me, the process went as follows:
October to Jan 30: find a dealer who would actually submit a warrantee claim.
Jan 30 to Feb. 21: warranty process and battery replacement

The battery wasn’t promised until March 8, but it came in three weeks early.

I’d love to keep the Leaf, but we’ve already bought a replacement EV, and we need to keep our old Honda CRV for long road trips and the extra cargo capacity. Now I need to find someone who will buy it. I almost wish Nissan had done a buy-back.

So wild that so many have been waiting for months and you got yours so quickly. I asked my dealer if they had gotten any in and they still have two that have been waiting for over a year that are ahead of me.

 

[LeafyLeaf]

Took the Leaf in last week and got contacted today about a buyback. I'll have to submit about 10 documents and photos and then wait for an offer.

 

[jbold]

I’ve been going through a similar nightmare situation. 10 months, no battery, submitted all docs for repurchase - now getting ghosted by arbitration specialist.

You can submit complaints with your state’s motor vehicle commission and the Better Business Bureau. In CA it’s the New Motor Vehicle Commission. In Tennessee it’s called the MVC.

You can also reach out to Toby Perry, the director for EV consumer affairs at Nissan North America his email is:

[email protected]

I would guess he’s ultimately responsible for this clusterf***. Feel free to email him and tell him how you feel!

Here’s his LinkedIn: https://www.linkedin.com/in/toby-perry-19a69911

 

[LeafyLeaf]

I’ve been going through a similar nightmare situation. 10 months, no battery, submitted all docs for repurchase - now getting ghosted by arbitration specialist.

You can submit complaints with your state’s motor vehicle commission and the Better Business Bureau. In CA it’s the New Motor Vehicle Commission. In Tennessee it’s called the MVC.

You can also reach out to Toby Perry, the director for EV consumer affairs at Nissan North America his email is:

[email protected]

I would guess he’s ultimately responsible for this clusterf***. Feel free to email him and tell him how you feel!

Here’s his LinkedIn: https://www.linkedin.com/in/toby-perry-19a69911

Thanks for this. Just submitted, so I'll give them a month or two then start asking for answers.

 

[Canleaf]

I just hit a year on my warranty replacement claim in BC Canada for a 2016 SV.

I did escalate to Nissan Canada, who have informed me multiple times there is no buyback program in Canada, but there is also no ETA on replacement. I am getting a copy/paste SMS every 2 weeks from my current Nissan rep stating the same message

Sorry to hear it - I'm also in BC and 4 months into my wait for a battery replacement on a 2019 SV after complete battery failure. Have they given you a rental or loaner car? They've given us a 2024 Leaf to drive while we wait, which has helped a lot. I'm also getting the same copy/paste text message update every two weeks and no estimate on the timeline.

 

[Jerther]

I did escalate to Nissan Canada, who have informed me multiple times there is no buyback program in Canada

Bummer So it's the battery warranty or nothing then. I've looked for places that do battery repairs around here (as opposed to pack replacements) and couldn't find any. All in all, when the battery on the leaf dies outside its 8 years warranty, the car is dead. period. Right?

 

[Tony 240]

Simon Andre EV's does battery replacements and upgrades, but the last time I checked there was a 3 year waiting list. Web address: https://www.facebook.com/ve.simonandre/,email: [email protected] phone number: 1 819-373-1070 mailing address:
7050 Boulevard Jean-XXIII,
Trois-Riviers Quebec G9A 5C9

 

[Jerther]

He does repairs, or only pack replacements? And his website states the waiting lists are so long he does not take any more orders.

Au besoin j'appellerai, ça coûte rien

 

[mickeyjf]

Also in BC, but battery has not reached that point, and I expect to hit 8 years or 100K first. However if you've been waiting 10 months or a year, since you're in Canada I'd tell my story to CBC's Go Public. Even better, if several people collectively tell them the same story. They seem to be effective at publicizing corporate shortcomings to the point that the company in question is sufficiently embarrassed and makes good.

 

[alwindsor]

I just hit a year on my warranty replacement claim in BC Canada for a 2016 SV.

I did escalate to Nissan Canada, who have informed me multiple times there is no buyback program in Canada, but there is also no ETA on replacement. I am getting a copy/paste SMS every 2 weeks from my current Nissan rep stating the same message

It seems I'm following your path. I'm in Winnipeg with a 2016 SL, 7 bars (54% SOH). I started my claim in June. I get biweekly texts from the dealer saying they're waiting with no ETA. The best info I got was about a month ago saying I'm #32 of 44 in the Canada wide wait list. One difference for me is that I'm waiting for an 'American' battery since my car was imported and doesn't have the battery warmers in it.

The car is still fine for my needs until the battery temp drops below freezing. Even then it's not the range that bothers me, it's the power reduction. The car goes hard into turtle mode. I need to turn the heaters off to get it over 50 kph. Luckily(?) with 30%hx, there's so much internal heat being generated the battery doesn't get that cold too often, at least not this winter. I told my dealer that if I don't have a new battery before September I'm going to need a loaner as mine will probably be a brick by then.

Let us know if you get any action. I'm curious to know how long others are waiting, or if Canada starts buying them back too.

 

[alwindsor]

Also in BC, but battery has not reached that point, and I expect to hit 8 years or 100K first. However if you've been waiting 10 months or a year, since you're in Canada I'd tell my story to CBC's Go Public. Even better, if several people collectively tell them the same story. They seem to be effective at publicizing corporate shortcomings to the point that the company in question is sufficiently embarrassed and makes good.

I'm in Winnipeg, waiting since June for a battery replacement for my 2016 SL. A friend of mine suggested a similar thing... going to CBC Marketplace. I'm not a fan of that course because I thing there are already too many one-off stories that get sensationalized in the media. The public perception of the message will get twisted from "Small Percentage of Leaf Owners Waiting For Batteries" to "EVs are Terrible and Will Leave You Stranded".

 

[Jerther]

The public perception of the message will get twisted from "Small Percentage of Leaf Owners Waiting For Batteries" to "EVs are Terrible and Will Leave You Stranded".

Thing is, I believe I got lucky with mine being replaced within 13 days, but I also believe I'm the exception. I dread the day I'll need another one (which might come soon unfortunately...) and get put on a years long waiting list, wether I'm paying 14k$ or not. And even then, some places are overwhelmed and have stopped taking new orders. There are just no options available afaik.

It feels more and more like a lottery.

Maybe we need more success stories here

 

[CalClimie8]

I managed to get the original 30 kWh battery replaced in Nov 2022. LeafSpy showed me the steadily declining SOH but until the bars went to 8, the service person wouldn’t start a battery replacement process. Finally in late October 2022, bars went to 8 and he started the process. Took a few weeks but I am very grateful to have been upgraded to a 40 kWh. Have been reading about the hassles others have increasingly had - it is unconscionable that Nissan is dragging its feet so much. Could it at least farm it out to a third party? Make it easy for a battery outfit to make replacement packs?

 

[dean]

I had my Morley turn-in today. Was in and out in 20 minutes, no issues with the inspection. Very pleased with the result, we drove the car for free for two years. Originally I would have wanted a new 40 kWh battery, but since then our situation has changed where a better vehicle with longer range and CCS will suit us better. So it's a good opportunity for a do-over.

I checked Leafspy this morning, it's down to 64.28% SOH, after hitting 66.25% in October, and dropping the 4th bar in November. We've noticed the range drops more dramatically and unpredictably lately, especially on the lower half of the SOC.

One bit of new information I hadn't heard before: I asked what will ultimately happen to the vehicle, my Morley rep indicates it will go directly to the local Manheim auction to be sold with a lemon law title.

This contradicts one earlier report of someone who put a tracker on their car and found it sitting on a lot at Nissan in Franklin TN. It's certainly possible my Morley rep is misinformed, but perhaps Nissan has now figured out the process to dispose of these cars. I'm glad it won't go directly for recycling.