I just picked up my 2016 Leaf SL from the dealership today with the new battery installed and thought I'd update my story.
May 10th, 2023 I brought the Leaf to the dealership after it lost it's 4th bar-- was told I would get the warranty replacement, but it would be about 6 months or so.
Beginning of Nov. 2023, I contacted the dealership for an update and they said they didn't have one-- still a long wait. At this point, they told me to contact Nissan Consumer Affairs.
After some negotiation, they offered a buyback for the original purchase price ($11,300.00), but I rejected it since I couldn't replace my vehicle at that dollar amount and I continued to wait.
Feb. 29th, 2024, I sent an email to Toby Perry (
[email protected]) and cc'd Jeremie Papin (
[email protected]) and described my situation and long wait and asked if anything could be done.
Later that day, I received a call from Nissan's Administrative office from someone who said they were told by Nissan executives to contact me. I shared my situation with her and she said she would look into it and gave me a new case number, she also said she would call me every week with an update until my situation was resolved.
Within one week, she contacted me and told me that the dealership had my battery in and as soon as the EV tech was back from vacation, it would be installed.
The first battery they sent apparently had a programing issue, so I was afraid it would take another long while, but a week later, it was done.
April 9th 2024-- New battery (showing 170 miles of range when I picked it up
) installed and vehicle picked up.
For those waiting, I feel the most helpful thing to do might have been emailing Toby and CCing Jeremie as they actually followed up and had someone contact me who seemed to make something happen within a week.
Very glad we waited it out and happy to have the increased range! They did tell me, however, that the only warranty on the replacement battery is through the end of the original battery's warranty period, so for me, I've only got a 1 year warranty on the new battery apparently.