User avatar
Azrich
Posts: 533
Joined: Wed Apr 21, 2010 11:27 pm
Delivery Date: 26 Jun 2015
Leaf Number: 000604
Location: Tucson, AZ

Choosing my Nissan Dealer

Mon May 03, 2010 9:44 pm

There are two Nissan Dealers in my city, both are about the same distance from where I live. One dealer's representative phoned me the on April 21, the day after I submitted my reservation. He wanted to make himself available to answer questions, yet he couldn't answer very much yet because he hadn't learned very many details at his LEAF training. I have learned a lot more here on this forum.

Today, I decided I would go introduce myself to the Nissan LEAF representatives at both dealers, ask questions, and actually interview them as my potential dealership. I want a positive experience buying and maintaining this vehicle, so they will need to win my approval and my business.

So I'm thinking of some questions to ask their LEAF representatives. Here are a couple:

What will your dealership do to make my purchase of a LEAF pleasant, problem free, and a good experience?

Why should I choose your dealership over the other one in town?

BUT, I would like a couple of good questions that would show me their knowledge level about the LEAF.
Any suggestions of questions to ask?????
Nissan LEAF - Blue Ocean SL-E
Reserved - April 20, 3:20 pm - Ordered - September 8, 2010 - Delivery: - March 22, 2011 - VIN: 604
EV Project Blink - installed March 17
5.8 kW PV system with 27 SunPower 215 W panels

User avatar
Randy
Moderator
Posts: 2161
Joined: Thu Apr 22, 2010 12:29 pm
Delivery Date: 04 Jan 2011
Leaf Number: 0191
Location: San Diego, CA

Re: Choosing my Nissan Dealer

Mon May 03, 2010 10:26 pm

I would ask them to go over the pros and cons of purchase vs lease. There are still some pieces of data for the lease that they haven't mentioned, such as the interest rate, the residual value after three years, how many miles you get per year on the lease, etc.

In addition to that, you can ask if they are planning in selling the car at MSRP. That is a key item in my book.

Finally, maybe they could tell you some information about the prioritization process for delivery, etc. Will the public get cars in December or will it be next year?

There's probably more, but that came to mind now...

Randy

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planet4ever
Posts: 4674
Joined: Sat Apr 03, 2010 9:53 pm
Delivery Date: 02 May 2011
Leaf Number: 1537
Location: Morgan Hill, CA, south of San Jose

Re: Choosing my Nissan Dealer

Tue May 04, 2010 12:55 am

Randy's questions would be great ones to have answers to, but doubt seriously if any dealers would know any more about them than we do. I thought Richard was asking about questions he could ask as a little test - questions he already knows the answer to, and a knowledgeable dealership should as well, yet tough enough that he doesn't end up sounding stupid. Something like:

"I've heard that it is really bad for lithium batteries to be completely drained. Does this mean I shouldn't ever try to go 100 miles in my Leaf?"

There are many ways the dealer can win points on this one:
"It could be really bad, but not like exploding, or anything. It just reduces their life."
"But the Leaf never lets its batteries go completely dead. It stops using them first."
"Surprisingly, it never charges them to 100%, either. That also reduces the lifetime."
"Not to worry, though, the advertised range is based on using only what the engineers call Depth of Discharge, the range between charged and discharged that can be used without hurting the battery."
"You don't want to put too much weight on the 100 mile number. In some situations you can go further than that, in others not as far."
"That 100 number comes from a standard test, called LA6, that is used to measure fuel efficiency."
End of April 2013: Traded my 2011 SL for a 2013 S with charge pkg.

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garygid
Gold Member
Posts: 12469
Joined: Wed Apr 21, 2010 8:10 am
Delivery Date: 29 Mar 2011
Leaf Number: 000855
Location: Laguna Hills, Orange Co, CA

Re: Choosing my Nissan Dealer

Tue May 04, 2010 4:16 am

LA6, or LA4?
See SOC/GID-Meter and CAN-Do Info
2010 Prius
2011 LEAF, 2014 Tesla S85
2018 & 2019 Tesla Model 3
PU: SDG&E
Solar PV: 33 x 225W -> 7 kW max AC
Craigslist: Xm5000Li Electric Motorcycle

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LTLFTcomposite
Posts: 4779
Joined: Fri Apr 23, 2010 6:06 pm
Delivery Date: 10 Dec 2011
Leaf Number: 5926
Location: Central FL

Re: Choosing my Nissan Dealer

Tue May 04, 2010 5:30 am

I chatted a little with a salesman at our Nissan dealer. He hadn't seen the web site, and seemed only mildly interested in the whole thing.

For the most part you can assume that selling cars is just a job for these guys. They make their living pushing out 300 Altimas a month on financing deals. I would assume that the Leaf is just an annoyance to them, like when your manager tells you to update your performance goals or annual EO training.
LTL
White 2012 SV delivered 10 Dec 2011 returned 25 Nov 2014 replaced with stopgap ICE Sentra
[35 months] [35K miles] [9 Bars]
2013 Volt replaced after 36 months/30k miles with ICE Rogue
2016 SV-adjacent May 2016 lost 4th bar March 2018

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evnow
Moderator
Posts: 11480
Joined: Thu Apr 22, 2010 11:41 am
Delivery Date: 25 Feb 2011
Leaf Number: 303
Location: Seattle, WA

Re: Choosing my Nissan Dealer

Tue May 04, 2010 6:50 am

LTLFTcomposite wrote:I would assume that the Leaf is just an annoyance to them, like when your manager tells you to update your performance goals or annual EO training.
Not so sure. It is one of those cars that sells itself & the dealer gets a cut. Whats not to like ?
1st Leaf : 2/28/2011 to 5/6/2013
2nd Leaf : 5/4/2013 to 3/21/2017
Volt : 3/25/2017 to 5/25/2018
Model 3 : 5/10/2018 to ?

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sjfotos
Posts: 667
Joined: Thu Apr 22, 2010 5:21 am
Delivery Date: 26 Jun 2015
Location: Mechanicsburg, PA

Re: Choosing my Nissan Dealer

Tue May 04, 2010 7:13 am

All organizations have a range of competencies and the not so competent. The dealer I visited last week had both a Sales Manager and a sales person who were interested, pretty well informed, and going for training within the month. They are not EV enthusiasts, but they want to sell cars and seemed interested in selling this one as well!
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Steve in PA
Reserved 4/20/2010, Forgotten in Pennsylvania

User avatar
LTLFTcomposite
Posts: 4779
Joined: Fri Apr 23, 2010 6:06 pm
Delivery Date: 10 Dec 2011
Leaf Number: 5926
Location: Central FL

Re: Choosing my Nissan Dealer

Tue May 04, 2010 7:34 am

evnow wrote:
LTLFTcomposite wrote:I would assume that the Leaf is just an annoyance to them, like when your manager tells you to update your performance goals or annual EO training.
Not so sure. It is one of those cars that sells itself & the dealer gets a cut. Whats not to like ?
They have a sales force trained to do high pressure sales on the masses, asking classic questions like "Which color do you like", "what do you want your payment to be", and "what do we have to do to earn your business". Get the customer "in the box", then apply more pressure to sell them on extended warranties, gap insurance, and other items of dubious value. Repeat that process many times a day.

The Leaf and the sophisticated/educated consumers it will attract only serve to distract from their main line business.

(caveat: I don't really know what I'm talking about)
LTL
White 2012 SV delivered 10 Dec 2011 returned 25 Nov 2014 replaced with stopgap ICE Sentra
[35 months] [35K miles] [9 Bars]
2013 Volt replaced after 36 months/30k miles with ICE Rogue
2016 SV-adjacent May 2016 lost 4th bar March 2018

User avatar
mwalsh
Posts: 9753
Joined: Thu Apr 22, 2010 10:10 am
Delivery Date: 05 Jan 2011
Leaf Number: 0213
Location: Garden Grove, CA

Re: Choosing my Nissan Dealer

Tue May 04, 2010 9:52 am

LTLFTcomposite wrote:The Leaf and the sophisticated/educated consumers it will attract only serve to distract from their main line business.
All the more reason why the dealer should only be the vessel for providing delivery. My opinion is that we should be dealing directly with Nissan for this particular car.

I haven't even heard from the 3 dealers I chose to contact me after I placed my reservation. I was thinking of going to at least the closest one this next weekend to introduce myself to their "Leaf Specialist".
2011 Blue Ocean SL with 86,000 miles
2015 pack on 12/30/15
Tinted windows
Bosch AGM 12v
Ecopia 422+ tires
L1 EVSE upgrade
FIAMM horns
Superbright LED lighting
2013 sun visors
LED shifter
Heated seats
GT-R map lamp lenses
Altima illuminated door switches

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evnow
Moderator
Posts: 11480
Joined: Thu Apr 22, 2010 11:41 am
Delivery Date: 25 Feb 2011
Leaf Number: 303
Location: Seattle, WA

Re: Choosing my Nissan Dealer

Tue May 04, 2010 10:18 am

mwalsh wrote: All the more reason why the dealer should only be the vessel for providing delivery. My opinion is that we should be dealing directly with Nissan for this particular car.
I think there are state laws that prohibit that - Classic American "free market" principle of screwing the customer.
I haven't even heard from the 3 dealers I chose to contact me after I placed my reservation. I was thinking of going to at least the closest one this next weekend to introduce myself to their "Leaf Specialist".
Nissan should get special EV dealers - there was an article recently on this.
1st Leaf : 2/28/2011 to 5/6/2013
2nd Leaf : 5/4/2013 to 3/21/2017
Volt : 3/25/2017 to 5/25/2018
Model 3 : 5/10/2018 to ?

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