docdave wrote:Yes, clearly Nissan are in a mess. After experiencing similar problems I phoned their support line and they told me they are in the middle of a server migration project. I have been unable to log in on the desktop since late December and, in spite of following their advice and changing my passwords, I still cannot log in.
Changing the passwords did help with the phone (iPhone) app though, but it is very unreliable. It seems worse in the mornings (when I want to turn the heating on) but frequently works in the evenings.
I have decided not to put any more effort in until Nissan get their project completed. I wonder when that will be?
I doubt the story about a server migration project. Server migration happens all the time and should take minutes, not weeks, especially since they're not introducing new features or new apps. This has been the excuse used many, many times since I Feb '12 when I picked up my LEAF.
Early on, all commands had to go to Nissan's servers in Japan for validation, then back to your vehicle for execution. This made it slow and of questionable reliability. I hope that's been much improved, though I see no evidence of any betterment. I used to call the LEAF hotline whenever I couldn't connect, as I considered that one of the basic functions of the vehicle, like windshield wipers. Now I accept it as a major flaw in a majorly flawed vehicle. I'm really sorry to see owners of newer and even the newest vehicle still having these now 7-year-old issues. Priorities I guess and EVConnect appears to not be a priority just like its predecessor CARWINGS wasn't.