Nissan Connect problems

[porzioev]

Good evening,
I bought a registered Leaf. 09/2019....which app can I use? Nissan Connect EV or Nissan Connect Services? I can't get an application to work in any way, neither Connect EV nor Connect Service... one gives me an authentication/registration error, the other gives me a Vin code error

 

[Chad E. Mo]

The NissanConnect® EV & Services app has been very wonky for me since the AT&T outage last week... It was not connecting during the outage, then it worked, now it has been broken and still reports the status from 2/24/2024.

 

[Minoxer]

Does the SOC update work for you on the Route Navigation page?

 

[Chad E. Mo]

Now it won't log me in.

 

[BillAinCT]

Today I had to change my password and log in again. Before it used to take 6 or 8 refreshes to get the SOC updated. Sometimes I would give up. Now it has updated the first time 2 times so far. So I'm happier now with it than I had been.

 

[Chad E. Mo]

Finally this morning (Eastern/Midwest USA) the Nissan web allowed me to update my password and login.

Last night, it had some problems. For the sake of others, here's what you might experience:

1) Try again later



2) Please reset your password



3) Forgot password



4) Error, please try again


Some hours later...
5) Forgot password

Successful.


I am logged in again and can see the SoC consistently.

The climate control is unreliable: reporting on, but stopping after one sec. Later, reporting failed, but actually on.

 

[Minoxer]

The SOC on the main page works just find. It is the SOC ‘slider’ on the Navigation (route planning) which does not work at all…at least not for me.

Thanks,

Phil

 

[BillAinCT]

Since whatever they did recently, Nissan Connect is greatly improved. I can refresh the main screen and it updates SOC the first time every time. And climate turned on quickly, which it often didn't at first if at all.

I noticed if you put Climate Control in as a widget, it does nothing. It does from the - - - menu item though. Oh well. At least it's being improved in some areas.

 

[knightmb]

My wife and I both had to reset our passwords as well, though I must say, it did start up faster than what I'm use to.

 

[leafblower42]

The NissanConnect® EV & Services app has been very wonky for me since the AT&T outage last week... It was not connecting during the outage, then it worked, now it has been broken and still reports the status from 2/24/2024.

I too have exactly the same problem!