Delayed Delivery

[lpickup]

Well, I guess it's starting for me.

Week of Feb 6
Week of Feb 9
Week of Feb 14

The LEAF specialist at the dealer emailed me yesterday and said he'd talked to Nissan and I would have my car by Feb 9.

What's up with all of this, anyway?

Edit: I just got the call (well an email, actuallly). The truck just pulled up to the dealer with my car! He says I can pick it up tonight. So, what's up with the Nissan web page. It seems to have a very tenuous connection to reality...

The original estimate of Week of Feb 6 turned out to be fine, so why did they bother changing it?

Well, since they say that Feb 14 = +/- 1 week, they hit it right on the head at the -1 week mark

I do think for the most part they take your estimated date, add 1 week to it and that is what the web site shows.

My experience somewhat mirrored yours. It moved around slightly in the month leading up to my delivery but was relatively stable. Then a few days before it came in it suddenly jumped out by several days (I actually suspect this is when it was unloaded off the ship and they could more accurately estimate true delivery, and then did the +1 week thing). In the end I took delivery a day or two before the original "week of" date. I have no idea if that is the more typical experience. Obviously we see a lot of people that get moved out over and over and by more significant amounts of time, but that may just be because people that experienced a relatively stable and timely delivery estimate would not log on to "complain" about it.

What I don't understand though is why the experience should be any different for cars that are obviously on the same ship and headed to roughly the same area. You would think that any shifts would pretty much be identical. However others in my area that got their cars at around the same time I did (within a day or two) had different experiences. I wonder if it's something the dealers are doing (at the request of the customers) that prompts additional updates and churn? I didn't bother my dealer at all about the date or ask where the car was, and I'm pretty sure they weren't really monitoring it either, so maybe that's why I didn't see my date shifting around much. :?:

 

[spike09]

Well, I guess it's starting for me.

Week of Feb 6
Week of Feb 9
Week of Feb 14

The LEAF specialist at the dealer emailed me yesterday and said he'd talked to Nissan and I would have my car by Feb 9.

What's up with all of this, anyway?

Edit: I just got the call (well an email, actuallly). The truck just pulled up to the dealer with my car! He says I can pick it up tonight. So, what's up with the Nissan web page. It seems to have a very tenuous connection to reality...

The original estimate of Week of Feb 6 turned out to be fine, so why did they bother changing it?

Well, since they say that Feb 14 = +/- 1 week, they hit it right on the head at the -1 week mark

I do think for the most part they take your estimated date, add 1 week to it and that is what the web site shows.

My experience somewhat mirrored yours. It moved around slightly in the month leading up to my delivery but was relatively stable. Then a few days before it came in it suddenly jumped out by several days (I actually suspect this is when it was unloaded off the ship and they could more accurately estimate true delivery, and then did the +1 week thing). In the end I took delivery a day or two before the original "week of" date. I have no idea if that is the more typical experience. Obviously we see a lot of people that get moved out over and over and by more significant amounts of time, but that may just be because people that experienced a relatively stable and timely delivery estimate would not log on to "complain" about it.

What I don't understand though is why the experience should be any different for cars that are obviously on the same ship and headed to roughly the same area. You would think that any shifts would pretty much be identical. However others in my area that got their cars at around the same time I did (within a day or two) had different experiences. I wonder if it's something the dealers are doing (at the request of the customers) that prompts additional updates and churn? I didn't bother my dealer at all about the date or ask where the car was, and I'm pretty sure they weren't really monitoring it either, so maybe that's why I didn't see my date shifting around much. :?:

I think the vast majority of the other cars on the ship are destined for dealer lots. Poeple ordering 370Z's (or any other custom ordered car) have the same uncertainty regarding their vehicle delivery. The difference is we have a website that is "updating our progress".

BTW, my original week of delivery was Nov 10 and my car did not arrive until Dec 15. If you check out the delivery spreadsheet on this forum you will see some people waited a very long time for their cars to arrive. Less than 25% received them within two to three months after ordering.

 

[Gladitude]

Since I started this mess with the following estimated dates, I give you a truly disturbing development today.
Tuesday, January 31, 2012
Friday, February 3, 2012
Wednesday, February 8, 2012
Friday, February 10, 2012
Tuesday, February 14, 2012
Thursday, February 16, 2012
Monday, February 20, 2012
Thursday, February 23, 2012

Last Wednesday, Amanda in customer service told me that the car was in the states and Feb. 16 looked like a good date. Last Friday I complained to Amanda in customer service about these changing dates. She told me on Friday she would put an inquiry in on my car and call me Monday. She called today to tell me that the order process was now taking 4 months and I was 2 months into it. I should expect the car in two months. She said the car was not here in the states.

Seriously??

I rushed the install of the $2000 charger afraid that the car was arriving on Jan. 31 and I wouldn't have the charger. Little did I know I had another 3 months lead time.

 

[smkettner]

I said it before..... do not call customer service. It is just a random answer generator. No bearing on any actual position or facts.

The only time to worry is if the date moves back to "pending" or pendinuary as we called it last year.

 

[Gladitude]

You're right! You keep telling us that and I keep calling them.

 

[tps]

You're right! You keep telling us that and I keep calling them.

Maybe your dealer can help you. My dealer not only was helpful in tracking down where my car was, but he also said that the Feb. 6 date was good even as the user dashboard was jumping around. Turns out he was right, and he delivered the car on Feb. 7. I am lucky to have an awesome dealer, Peruzzi Nissan, who has definitely gone above and beyond to make my LEAF purchase as good as possible.

Based on this, my guess is that Nissan CS knows little more than we already know. This is all so silly. Do you think for one minute that Nissan doesn't know exactly where each new car is, given that they're worth a lot of money. So why they can't share this information with CS and with us is beyond me.

I got my car 10 weeks (almost to the day) from when I ordered it. (RAQ and ordered Nov. 30, delivered Feb. 7) I did try really hard, and so I got my RAQ in and turned it into a firm order within hours of when the RAQ window opened in Tier 4.

 

[spike09]

You're right! You keep telling us that and I keep calling them.

Maybe your dealer can help you. My dealer not only was helpful in tracking down where my car was, but he also said that the Feb. 6 date was good even as the user dashboard was jumping around. Turns out he was right, and he delivered the car on Feb. 7. I am lucky to have an awesome dealer, Peruzzi Nissan, who has definitely gone above and beyond to make my LEAF purchase as good as possible.

Based on this, my guess is that Nissan CS knows little more than we already know. This is all so silly. Do you think for one minute that Nissan doesn't know exactly where each new car is, given that they're worth a lot of money. So why they can't share this information with CS and with us is beyond me.

I got my car 10 weeks (almost to the day) from when I ordered it. (RAQ and ordered Nov. 30, delivered Feb. 7) I did try really hard, and so I got my RAQ in and turned it into a firm order within hours of when the RAQ window opened in Tier 4.

Consider yourself lucky!
I was one of the first to RAQ Tier 3 but that did not matter much. I was delayed due to factors beyond my control.
The Tsunami delayed production.
The East Coast delivery process was brand new.
Nissan never announced when they started production of the 2012 model.
There was complete silence for about 2 months after we ordered.

I was the one who called my dealer when my dashboard changed. My Leaf Specialist was in touch with the regional depot manager and the South East EV boss. Still he could not tell me an exact delivery date. When he finally confirmed my car arrived at the JAX port he informed me they had shipped the VIN plate seperately. He said the dashboard was updated everytime the car passed a QC check. I only knew my car would arrive soon when other Leafs arrived in South Florida. Delivery was also delayed due to the Thanksgiving weekend.
My original email right after ordering stated "2 to 3 months" but it took 4 and a half months. I am actually quite satisfied with Nissan as I know most waited over 6 months for the 2011 model. I am nuetral towards my dealer as it turns out the first cars were delivered to the Maroone network of car dealers since they the big boys in town. Had I known this I would have went with them instead but I would have only got my car 2 or 3 weeks earlier.

We are all making history here and those who buy the 2013 model from the US factory will have no idea what we went through!

 

[Gladitude]

Since I started this mess with the following estimated dates, I give you a truly disturbing development today.
Tuesday, January 31, 2012
Friday, February 3, 2012
Wednesday, February 8, 2012
Friday, February 10, 2012
Tuesday, February 14, 2012
Thursday, February 16, 2012
Monday, February 20, 2012
Thursday, February 23, 2012

Last Wednesday, Amanda in customer service told me that the car was in the states and Feb. 16 looked like a good date. Last Friday I complained to Amanda in customer service about these changing dates. She told me on Friday she would put an inquiry in on my car and call me Monday. She called today to tell me that the order process was now taking 4 months and I was 2 months into it. I should expect the car in two months. She said the car was not here in the states.

Seriously??

I rushed the install of the $2000 charger afraid that the car was arriving on Jan. 31 and I wouldn't have the charger. Little did I know I had another 3 months lead time.

Just went to week of February 27...

 

[Kwood]

Waiting is the hard part. Shoot for end of March.

Sadly, I think your estimate is going to be about right.

After several tries, I finally reached the dealer who confessed his "Leaf specialist" mechanic left and no one else is trained as a Leaf specialist, so Nissan won't allow my car to leave the Port in LA until they either have a new Leaf specialist or another of their mechanics is trained as one. The next training won't be until the end of the month. :twisted:

I had to point out that the only thing missing from this whole discussion is the customer, whose car is sitting somewhere in the California sun quietly losing battery charge. Meanwhile, the manufacturer and the dealer are having a jolly standoff without so much as a "gee we're sorry about all of this" to me, the guy who writes the check after all of this. Or not.

Anyone else have something like this happen? I suppose I could go orphan hunting and skip this nonsense. Or just wait for the 2013's. It's not that far away, after all.

Ken

 

[davewill]

... Anyone else have something like this happen? I suppose I could go orphan hunting and skip this nonsense. Or just wait for the 2013's. It's not that far away, after all.

Ken

I seem to remember one LEAFer complaining to Nissan CS about this problem and they arranged to have his car delivered by another dealer. What I don't recall is whether he actually took delivery from the new dealer or whether the original dealer got certified in the eleventh hour. I would definitely be all over Nissan about getting my car delivered in a timely manner some way.

 

[smkettner]

After several tries, I finally reached the dealer who confessed his "Leaf specialist" mechanic left and no one else is trained as a Leaf specialist, so Nissan won't allow my car to leave the Port in LA until they either have a new Leaf specialist or another of their mechanics is trained as one. The next training won't be until the end of the month.

Another random answer with no bearing on the outcome. Maybe but I have strong doubts.

 

[Gladitude]

Since I started this mess with the following estimated dates, I give you a truly disturbing development today.
Tuesday, January 31, 2012
Friday, February 3, 2012
Wednesday, February 8, 2012
Friday, February 10, 2012
Tuesday, February 14, 2012
Thursday, February 16, 2012
Monday, February 20, 2012
Thursday, February 23, 2012

Last Wednesday, Amanda in customer service told me that the car was in the states and Feb. 16 looked like a good date. Last Friday I complained to Amanda in customer service about these changing dates. She told me on Friday she would put an inquiry in on my car and call me Monday. She called today to tell me that the order process was now taking 4 months and I was 2 months into it. I should expect the car in two months. She said the car was not here in the states.

Seriously??

I rushed the install of the $2000 charger afraid that the car was arriving on Jan. 31 and I wouldn't have the charger. Little did I know I had another 3 months lead time.

Just went to week of February 27...

Ok...I feel a bit like Charlie Brown with Lucy holding the football...
This morning, the estimated delivery went back 3 days. This is the first that has happened. It went to the week of February 24, 2012. I was also able to log in as an owner and pre-set up Carwings and I saw my VIN.
I'm not sure what the numbers in the VIN mean, but elsewhere in this forum, some seem to know.
Here it is: JN1AZ0CP3CT017979
Hoping that this is good news, but then again, Lucy is holding the football.

 

[EdmondLeaf]

I am not an expert here but from my experience that means your car is in USA. Still not registered with carfax so waiting for transport to dealer. Again that from my experience only.

 

[palmermd]

If it is like last year, then it means you are 2-3 weeks away from delivery. Some speculated that VIN's were assigned once the ship arrived in US waters just outside Long Beach. Not sure if this part is true, but I did get my car about two weeks after the VIN was assigned, and it was fairly consistent for everyone. All dates prior to the VIN were just random guesses it seems, and should be ignored, or at least taken with a grain of salt.

 

[EvansvilleLeaf]

If it is like last year, then it means you are 2-3 weeks away from delivery. Some speculated that VIN's were assigned once the ship arrived in US waters just outside Long Beach. Not sure if this part is true, but I did get my car about two weeks after the VIN was assigned, and it was fairly consistent for everyone. All dates prior to the VIN were just random guesses it seems, and should be ignored, or at least taken with a grain of salt.

I wish. Got my VIN early Jan. Showing same delivery date as Glad's. And even though I got the VIN more than a month before, it's just 13 lower at 17966. Wonder which one of us will get delivery first. Depends which way they are coming I guess. I'm about as far south and west in the state as you can be so if coming from LA I may have an edge. If from Newark likely I'll lag.

 

[palmermd]

Sorry to hear they have not improved the delivery estimates over the past year. I do imagine it would take at least a week more to deliver to the east coast, but this should be predictable and they should be better at estimating after a year. Seems like a simple task, and Nissan is not taking this problem seriously.

 

[Kwood]

If it is like last year, then it means you are 2-3 weeks away from delivery. Some speculated that VIN's were assigned once the ship arrived in US waters just outside Long Beach. Not sure if this part is true, but I did get my car about two weeks after the VIN was assigned, and it was fairly consistent for everyone. All dates prior to the VIN were just random guesses it seems, and should be ignored, or at least taken with a grain of salt.

I wish. Got my VIN early Jan. Showing same delivery date as Glad's. And even though I got the VIN more than a month before, it's just 13 lower at 17966. Wonder which one of us will get delivery first. Depends which way they are coming I guess. I'm about as far south and west in the state as you can be so if coming from LA I may have an edge. If from Newark likely I'll lag.

And I got my VIN in early January and it's 200 lower. They just moved me again, now March 1. Note, however, my dealer problems.

 

[tps]

I got the VIN for carwings 6 days before delivery.

 

[Gladitude]

Since I started this mess with the following estimated dates, I give you a truly disturbing development today.
Tuesday, January 31, 2012
Friday, February 3, 2012
Wednesday, February 8, 2012
Friday, February 10, 2012
Tuesday, February 14, 2012
Thursday, February 16, 2012
Monday, February 20, 2012
Thursday, February 23, 2012

Last Wednesday, Amanda in customer service told me that the car was in the states and Feb. 16 looked like a good date. Last Friday I complained to Amanda in customer service about these changing dates. She told me on Friday she would put an inquiry in on my car and call me Monday. She called today to tell me that the order process was now taking 4 months and I was 2 months into it. I should expect the car in two months. She said the car was not here in the states.

Seriously??

I rushed the install of the $2000 charger afraid that the car was arriving on Jan. 31 and I wouldn't have the charger. Little did I know I had another 3 months lead time.

Just went to week of February 27...

Ok...I feel a bit like Charlie Brown with Lucy holding the football...
This morning, the estimated delivery went back 3 days. This is the first that has happened. It went to the week of February 24, 2012. I was also able to log in as an owner and pre-set up Carwings and I saw my VIN.
I'm not sure what the numbers in the VIN mean, but elsewhere in this forum, some seem to know.
Here it is: JN1AZ0CP3CT017979
Hoping that this is good news, but then again, Lucy is holding the football.

......now March 2......Ho hum. .....

 

[EvansvilleLeaf]

Since we've had closely shadowed moves before, with some exceptions, I checked mine. Still at 2/23 so far but who knows?