gudy
Well-known member
I've posted a few replies today explaining I couldn't log into my dashboard anymore.
At first I thought that someone had hijacked my account.
Well, after chatting with the support team, and getting a phone call from Nissan, the reason is that they are manually testing the carwings connection for the very first cars to be delivered.
(and funny enough, my carwings account currently shows a different email address and phone number than mine, with all the options enabled to get updates via sms and email)
In order to do that, their tech team has to temporary change the login / password on your account.
So if you can't login into your dashboard, I would not stress out too much, and would see is a good thing. It means that your car is in the US, at the port and that Nissan is making sure that everything will work fine for you.
At first I thought that someone had hijacked my account.
Well, after chatting with the support team, and getting a phone call from Nissan, the reason is that they are manually testing the carwings connection for the very first cars to be delivered.
(and funny enough, my carwings account currently shows a different email address and phone number than mine, with all the options enabled to get updates via sms and email)
In order to do that, their tech team has to temporary change the login / password on your account.
So if you can't login into your dashboard, I would not stress out too much, and would see is a good thing. It means that your car is in the US, at the port and that Nissan is making sure that everything will work fine for you.