OrientExpress
Well-known member
I found that my Carwings online dashboard (https://zeroemission.nissan-carwings.com/) stopped updating my driving history on July 10th. I called the Leaf customer care group to inquire about the problem, and they told me that this was a known issue and that I needed to visit a dealer service center and get a CarWings firmware update and a Telematics Control Unit reset.
So I went to my local dealer, and of course they knew nothing about this issue, and said that there were no service campaigns against my VIN, etc. So I called Customer Care back again, and they said "Oh, yes, they have to do this manually". So then I had to pry out of them the Technical Bulletin number: TB-11-041 "2011 Leaf, No Telematics Communication".
I told the service writer the TB number, and they took it from there. This process took about 2 hours, of which half of that was for the tech to fully understand the process, but after he accomplished the update, everything was then fine with CarWings reporting back on again. CarWings did not update July, but it did update August 1st through yesterday.
So if you are having this problem, go to your dealer and ask for TB-11-041 "2011 Leaf, No Telematics Communication".
So I went to my local dealer, and of course they knew nothing about this issue, and said that there were no service campaigns against my VIN, etc. So I called Customer Care back again, and they said "Oh, yes, they have to do this manually". So then I had to pry out of them the Technical Bulletin number: TB-11-041 "2011 Leaf, No Telematics Communication".
I told the service writer the TB number, and they took it from there. This process took about 2 hours, of which half of that was for the tech to fully understand the process, but after he accomplished the update, everything was then fine with CarWings reporting back on again. CarWings did not update July, but it did update August 1st through yesterday.
So if you are having this problem, go to your dealer and ask for TB-11-041 "2011 Leaf, No Telematics Communication".