hillzofvalp
Well-known member
- Joined
- Oct 31, 2014
- Messages
- 101
I got goodwill. Paying partial. Lol. I feel bad saying that because I still feel a tad ripped off. I'm glad to be done with it because I was about to go through the BBB process and had all the documents collected ready to mail. Oh that's an important detail to mention. I had filed complaint with BBB with intent to follow through PRIOR to talking to dealer who talked to field rep. I suggest filing intent through bbb over phone.. it take 5 minutes. Then Nissan thinks your serious about BBB which they know they always lose in.
I agree with other posters that the update lowered the threshold to around 61-62%. I explained to Nissan that the way they are conducting this type of business is very inappropriate and they need to do a better job if people are going to stick around. This isn't really a car business anymore.. It's an energy business. There needs to be more peace of mind about batteries. I don't care if they think it's a commuter car for groceries and stuff.. they are catering to a very diverse, tough customer base by selling this car and I quite honestly feel sorry for them because over next few years they likely will get a lot of bad press about the 24kWh packs when people start going through the same process all of us are currently ( and when people who aren't "in the know" buy extremely degraded leafs, just think of the bad impression EVs are going to give from that high turnover)
I suggest to all that have gone over a couple thousand miles to speak directly with the head service manager (not at the front desks.. think office) (and when they aren't preoccupied) and suggest they contact their field rep and explain the situation. The field rep has power and can make stuff happen that consumer affairs, the engineering team, as well as the dealer cannot. If you are enthusiastic about what you do and you love your car and show it, go ahead and come off as "crazy" to them, don't take it personally. It is a really annoying process and you will be helped eventually.. I tried and tried and probably wasn't worth it to be honest if you consider all the time and grief put into it. You have to get them to sympathize with you a bit. The purpose of sharing my experience here is the hope that we can all get somewhere with this and Nissan can evolve to have better policies.
In my position I was complaining from 58k through 60k, pounded everyone I could with concerns/complaints, then when it dropped I got it in and I think showing dedication like that to getting a car fixed is something Nissan sympathizes.
I think it might help if you're younger.. but that's just a guess. They want to get long term relationships with younger owners and probably want to leave better impressions there... haha
I agree with other posters that the update lowered the threshold to around 61-62%. I explained to Nissan that the way they are conducting this type of business is very inappropriate and they need to do a better job if people are going to stick around. This isn't really a car business anymore.. It's an energy business. There needs to be more peace of mind about batteries. I don't care if they think it's a commuter car for groceries and stuff.. they are catering to a very diverse, tough customer base by selling this car and I quite honestly feel sorry for them because over next few years they likely will get a lot of bad press about the 24kWh packs when people start going through the same process all of us are currently ( and when people who aren't "in the know" buy extremely degraded leafs, just think of the bad impression EVs are going to give from that high turnover)
I suggest to all that have gone over a couple thousand miles to speak directly with the head service manager (not at the front desks.. think office) (and when they aren't preoccupied) and suggest they contact their field rep and explain the situation. The field rep has power and can make stuff happen that consumer affairs, the engineering team, as well as the dealer cannot. If you are enthusiastic about what you do and you love your car and show it, go ahead and come off as "crazy" to them, don't take it personally. It is a really annoying process and you will be helped eventually.. I tried and tried and probably wasn't worth it to be honest if you consider all the time and grief put into it. You have to get them to sympathize with you a bit. The purpose of sharing my experience here is the hope that we can all get somewhere with this and Nissan can evolve to have better policies.
In my position I was complaining from 58k through 60k, pounded everyone I could with concerns/complaints, then when it dropped I got it in and I think showing dedication like that to getting a car fixed is something Nissan sympathizes.
I think it might help if you're younger.. but that's just a guess. They want to get long term relationships with younger owners and probably want to leave better impressions there... haha