karaub
Member
I took delivery of my 2016 Leaf SL on Thursday, February 11th. That evening, I tried to use the Nissan ConnectEV app to see what it did. I couldn't get it to work, so i called Customer Support. They walked me through some troubleshooting steps,including entering the ID and password they provided from inside the car. The car could not connect to their data center.
I called Customer Support back, and they told me there were only two possible causes: either the cellular data signal was too weak (the display showed full signal, as did my AT&T smart phone, so that doesn't seem to be it), or the Telematics Control Unit (TCU) was not activated. I took the car back to the dealership the next morning. I started with my salesman, and was quickly handed off to the service department.
They had seen very few Leafs, and seemed unfamiliar with the technology in the car. They kept the car over the holiday weekend, and called me back today. They had torn the dash apart and re-assembled it, verified the connections on the TCU, and re-set it. They said it repeatedly passed all the diagnostic tests. They had me get in the and try the ID/password again. Still no luck. With the service guy still in the car, we called Customer Support again. After checking some settings, they "escalated" the problem, because, it turns out, the problem is affecting all new 2016 Leafs.
So, the net result is, i still can't use any of the Nissan Connect features, either in the car (Pandora,etc), or using the app (remotely controlling charging, climate control, and viewing the remaining miles/state of charge, among other things.
The car itself works fine. it charges,it drives, and is still a dream car. However I don't get to take advantage of the extra features that made the car even more attractive.
The Customer Support rep told me they'll call back with a status update within 48 hours. We'll see. Google search reveals a myriad of Nissan Connect problems with European Leafs, supposedly so bad that Nissan halted sales of new Leafs entirely.
I'd be curious to know if any other '16 owners have experienced the same kind of trouble, and if anyone has made it far enough through the process,and if they got the desired results...
Thanks
Ken Raub
Centerview, MO
I called Customer Support back, and they told me there were only two possible causes: either the cellular data signal was too weak (the display showed full signal, as did my AT&T smart phone, so that doesn't seem to be it), or the Telematics Control Unit (TCU) was not activated. I took the car back to the dealership the next morning. I started with my salesman, and was quickly handed off to the service department.
They had seen very few Leafs, and seemed unfamiliar with the technology in the car. They kept the car over the holiday weekend, and called me back today. They had torn the dash apart and re-assembled it, verified the connections on the TCU, and re-set it. They said it repeatedly passed all the diagnostic tests. They had me get in the and try the ID/password again. Still no luck. With the service guy still in the car, we called Customer Support again. After checking some settings, they "escalated" the problem, because, it turns out, the problem is affecting all new 2016 Leafs.
So, the net result is, i still can't use any of the Nissan Connect features, either in the car (Pandora,etc), or using the app (remotely controlling charging, climate control, and viewing the remaining miles/state of charge, among other things.
The car itself works fine. it charges,it drives, and is still a dream car. However I don't get to take advantage of the extra features that made the car even more attractive.
The Customer Support rep told me they'll call back with a status update within 48 hours. We'll see. Google search reveals a myriad of Nissan Connect problems with European Leafs, supposedly so bad that Nissan halted sales of new Leafs entirely.
I'd be curious to know if any other '16 owners have experienced the same kind of trouble, and if anyone has made it far enough through the process,and if they got the desired results...
Thanks
Ken Raub
Centerview, MO