mitch672 said:
daniel, the easiest thing to do is to dispute the charge with your credit card company, then print out the emails or or document the conversations to the credit card company with dates/times/names, as backup.
Actually, the bank will ask me to try to resolve the dispute with the merchant before filing a claim with them. I've been through this with full-on fraudulent charges (from a company with which I had never had any dealings).
News from AV: I got an email saying the $50 refund is in the works and should come through within a few days, and that she has asked her superior about my request for a full refund (which has about a snowball's chance in hell).
Also she filed a revised estimate, which now shows on my Leaf page. She says there was an "error" in the cost of parts. They've cut roughly two thousand dollars off the estimate. It is now $2,643.68, or something in the neighborhood of $900 more than my electrician would charge. AV would give me a full 3-year warranty only if they do the work, but my electrician would guarantee his work without charging the extra $900.
Here's the deal: If I believed it was an honest mistake, I'd say, Okay, AV just charges twice as much for labor as a local guy charges. But it's not just me. They've been giving fraudulent estimates to nearly everybody. What they are apparently doing is giving rip-off estimates, and then revising downward only if people complain. A few will not know any better and will pay. In my opinion this is a crooked way to do business, and I don't do business with crooks.
I expect to get the $50 back. They promised that and I don't doubt they will do it. I'll pursue the other $50, but I know I'll never see that again. I blame Nissan for sticking it to us by partnering with a crooked company in the first place.