Below is my experience with Nissan and Ez charge, I guess the EZ-charge is a messed up program and Nissan is a messed up manufacturer.
Chelsea: Thank you for contacting Nissan LEAF Aftersales, my name is Chelsea. How may I help you today?
You: I received my free to charge card in Sep and I tried to use it 2 times, both time got charged
You: I want to make sure I can use this card, I spoke with ez-charge and charge point and no one want to clear this issue for me
You: so I am asking Nissan now
Chelsea: I would be more than happy to look in to this for you James. Can I have the VIN so I can pull up your account?
You: thank you
You: can you hold a sec so I can login to leaf portal?
Chelsea: Yes not a problem.
You:
Chelsea: From what I see on here I do show that you are eligible for the No Charge to Charge card. Unfortunately anything with the use of the card is not something we can offer further assistance with. You would need to email EZ Charge at
[email protected] or contact them at 8443924274. We do not have access to see why you were charged at these stations but EZ Charge will be able to do so.
You: I did
You: and I did spoke with charge point
You: and car charging INC
You: no one is willing to resolve this issue for once
You: I believe Nissan offered the program
You: since no one can really resolve this issue
Chelsea: I would recommend contacting EZ Charge again because this is not something we can assist with. The only thing in reference to EZ Charge we can help with are sending cards to customer who have not received their card from dealer upon time of purchase.
You: so unless Nissan take out this advertisement
You: you are part of this issue
You: Nissan is part of the issue
You: otherwise take out this program
You: I have been emailing around everywhere
You: and getting no where
You: if you want, you can have someone from nissan who knows how this program give me a call
You: seems no one understands how it works
You: including ez-charge themself
Chelsea: We do represent Nissan the manufacture of the vehicle. We can assist with things in the service department of the dealer like parts on back order for instance. But this program was offered for Nissan customer but is managed by EZ Charge.
You: or I guess if you can give me an email address I can email to I can email the whole conversation over so someone can take a look
You: then take out this advertisement as it does not work as advertised
You: I found a free charging station from ez-charge website, go there and charge
You: and get charged
You: so I had to dispute over and over again
You: and each time at the end of the conversation, someone will tell me to find the other company to complain
You: what is this?
You: Or Nissan should contact EZ-charge and ask someone who knows about their own program to give me a call
You: i am like a ball being kicked around now
Chelsea: Well sir, if you used a level two charger for over an hour there would be a charge incurred or a level three charger for over thirty minutes there will be a fee to pay. The NCTC program covers the charge for a specific period of time.
You: no
You: it does not
Chelsea: I do apologize for the frustration but this is not something that Nissan the manufacture can assist with. We work with the vehicle itself.
You: I charged 20 minutes they charged me
You: I charged 45 minutes they charge me
You: all level 2
You: all listed on EZ-charge website
You: all even listed on chargepoint website
Chelsea: This is a concern with EZ Charge sir this is not something that Nissan can rectify. This is something EZ Charge will have to assist you with.
You: They can
You: ntt
You: I called emailed
You: the only thing they can do is telling me to go contact charge point
You: and when I contact charge point, the only thing they can tell me is to contact carcharging INC
Chelsea: Nissan does not own the chargers or EZ Charge or the NCTC program. This is not something the manufacture of the vehicle is able to assist with.
You: so stop advertise this free no charge program then cause it does not work
You: it is part of your campaign
Chelsea: I can make sure your complaint will be lodged but there is no further assistance Nissan will be able to provide.
You: and Nissan wants to take no part of this
You: so disappointed
You: will save this chat and post to share to other people who are having the same problem
You: I don't believe it is just me
You: search around and found many people have this issue
You: everytime has to dispute
You: or simply stop using this card like what I do know
You: now
You: anyway
You: I guess this is what Nissan stands for
You: Thank you