Hi all--
Not sure if this is the right subforum; apologies if it isn't.
My leased 2017 Leaf died three weeks ago, almost exactly one year into the 3-year lease. Dashboard lit up like a Christmas tree and the car wouldn't go into gear. I had it towed to the local dealership (not the dealership which sold me the lease--we bought from a dealer in another town, partly due to inventory at the time).
When I called to follow up I was told there was a short somewhere and they had to find it. Days later they said it was "somewhere in the rear of the car." Then eventually they said the main battery was bad. I asked if they could provide me a loaner car (they didn't offer), and I was told that corporate offered a 5-day "goodwill" rental, which I took advantage of, but had to return after five days.
I called the Leaf Consumer Support, and the rep was very nice. He said he was "absolutely shocked" that the dealer had "snatched the rental away " from me "when they haven't even diagnosed it yet" (which sort of contradicts what the service advisor had been telling me). He offered to intervene, told the dealer that "all dealers give customers loaner cars in this situation" but the dealer held his ground.
I called the dealer I leased the car from, just out of curiosity, and asked him what their policy was in this situation. He told me that corporate paid for the loaner. I repeated this to the Consumer Support guy... who didn't respond to that, so much as waving it off. Sigh. Consumer Support guy has since authorized another five days, so I've got a loaner right now, but I have to give it back after five days or pay out of pocket, which I don't think I should have to do. We're paying the monthly lease to have a car, after all, right?
The service tech, meanwhile, keeps bumping the length of time my car will be ready. It's always about three days from now, "we hope."
My main question is: does anyone know the final answer to this issue? Is corporate responsible for a loaner? My reading of the warranty seems to imply that, and it would seem logical, since corporate is pocketing the lease payments. But I can't find something in writing to take to the Consumer Support Guy. Thankfully our household has another car, but I can't make any appointments or commitments b/c spouse has the car often during the day when he goes to work, and this is getting on my nerves.
Other question is: is this ridiculous for a bad battery, to just tinker with my car for weeks on end? The NY Lemon Law kicks in after 30 days, but I suspect all I would get for a leased car would be released (sorry) from the contract, rather than a replacement car or a real solution. And honestly I don't want this to go on another 10 days anyway.
Thanks in advance for any input.
Not sure if this is the right subforum; apologies if it isn't.
My leased 2017 Leaf died three weeks ago, almost exactly one year into the 3-year lease. Dashboard lit up like a Christmas tree and the car wouldn't go into gear. I had it towed to the local dealership (not the dealership which sold me the lease--we bought from a dealer in another town, partly due to inventory at the time).
When I called to follow up I was told there was a short somewhere and they had to find it. Days later they said it was "somewhere in the rear of the car." Then eventually they said the main battery was bad. I asked if they could provide me a loaner car (they didn't offer), and I was told that corporate offered a 5-day "goodwill" rental, which I took advantage of, but had to return after five days.
I called the Leaf Consumer Support, and the rep was very nice. He said he was "absolutely shocked" that the dealer had "snatched the rental away " from me "when they haven't even diagnosed it yet" (which sort of contradicts what the service advisor had been telling me). He offered to intervene, told the dealer that "all dealers give customers loaner cars in this situation" but the dealer held his ground.
I called the dealer I leased the car from, just out of curiosity, and asked him what their policy was in this situation. He told me that corporate paid for the loaner. I repeated this to the Consumer Support guy... who didn't respond to that, so much as waving it off. Sigh. Consumer Support guy has since authorized another five days, so I've got a loaner right now, but I have to give it back after five days or pay out of pocket, which I don't think I should have to do. We're paying the monthly lease to have a car, after all, right?
The service tech, meanwhile, keeps bumping the length of time my car will be ready. It's always about three days from now, "we hope."
My main question is: does anyone know the final answer to this issue? Is corporate responsible for a loaner? My reading of the warranty seems to imply that, and it would seem logical, since corporate is pocketing the lease payments. But I can't find something in writing to take to the Consumer Support Guy. Thankfully our household has another car, but I can't make any appointments or commitments b/c spouse has the car often during the day when he goes to work, and this is getting on my nerves.
Other question is: is this ridiculous for a bad battery, to just tinker with my car for weeks on end? The NY Lemon Law kicks in after 30 days, but I suspect all I would get for a leased car would be released (sorry) from the contract, rather than a replacement car or a real solution. And honestly I don't want this to go on another 10 days anyway.
Thanks in advance for any input.