I agree that the conversation has deteriorated.
I would also agree that Nissan has messed up. I love my car and am an unabased "fangirl", but was ready to explode during the time it took me to wait for my car (Res date 9/12/10), and even less unhappy when the wrong car (wrong trim and no QC, but right VIN) showed up at the dealer at the end of March. Customer service (with some shining but rare exceptions) only made the situation worse--and it took many phone calls and a 5 week wait for me to get a car like I had ordered. It was the worst customer service experience I have ever had--but at the end of the day I have my car and love it just as much as I hoped. I feel for those waiting--it's easy to forget how tough it is watching the CVRP fund dwindle, watching for news of ships arriving, trying to get info and getting none, and crossing your fingers that your aging ICE will make it to when the new car finally arrives. Have a little sympathy.
I would also agree that Nissan has messed up. I love my car and am an unabased "fangirl", but was ready to explode during the time it took me to wait for my car (Res date 9/12/10), and even less unhappy when the wrong car (wrong trim and no QC, but right VIN) showed up at the dealer at the end of March. Customer service (with some shining but rare exceptions) only made the situation worse--and it took many phone calls and a 5 week wait for me to get a car like I had ordered. It was the worst customer service experience I have ever had--but at the end of the day I have my car and love it just as much as I hoped. I feel for those waiting--it's easy to forget how tough it is watching the CVRP fund dwindle, watching for news of ships arriving, trying to get info and getting none, and crossing your fingers that your aging ICE will make it to when the new car finally arrives. Have a little sympathy.