LEAF VIN #320
I got lots of flack here for being regularly critical of Nissan on the followup to my/our ordering. The total lack of real feedback to when the car would arrive and never any real or believable (to me at least) information as to WHY there was such a delay (slow and careful rollout, sure and pigs fly).
Every call I have made and continue to make to "LEAF customer service" has been hopeless at best. There has been and continues to be no integration or timely updating to WHERE chargepoints exist, and I have discovered that Nissan is distributing GPS software in the LEAF that is at least 4 years out-of-date for my area of California. Complaints on this have fallen on totally deaf ears over 3-5 calls to "LEAF customer service."
Basically I would give my dealer a 10+ (North Bay Nissan, Petaluma), and I would give Nissan Corporation a
MINUS 10 (-10). My own frustration and disgust with Nissan Corporate is such that while this is my FIRST NISSAN EVER, it is likely my last Nissan ever too. Nissan is just not "getting it" that they have promised much and even after I actually got my car (and I consider myself one of the "lucky ones" on that), Nissan has been completely derelict in supporting the car.
We regularly get new cars every 2-3 years and have owned Acura, Audi, BMW, Chevrolet (VOLT, by the way), Honda,Infiniti, Lexus, Mazda, Toyota, and VW over the last 20 years; I have NEVER been so poorly treated by any of those as I have experienced with the LEAF. Currently we get monthly checkup calls from the Volt customer service enquiring IF we need anything relative to our Volt....