User avatar
garygid
Gold Member
Posts: 12465
Joined: Wed Apr 21, 2010 8:10 am
Delivery Date: 29 Mar 2011
Leaf Number: 000855
Location: Laguna Hills, Orange Co, CA

Re: Carwings can't connect

Sun May 29, 2011 6:38 am

The temporary "fix" for the symptom is for your dealer (or you) to reboot your LEAF. Apparently the reboot causes the LEAF to attempt to re-aquire the cell-data signal that it uses for Carwings communication.

Nissan is apparently working on a real fix for this "disconnect" problem.

In the meantime, if you are sufficiently able, one easily-accessable 13mm nut and about 5 or 10 minutes does the "reboot". Done in a location with sufficient AT&T cell coverage, the car usually reconnects during the reboot.
See SOC/GID-Meter and CAN-Do Info
2010 Prius, now for sale
2011 LEAF, sold in 2015
2018 Tesla Model 3
2014 Tesla S, Model 3 in 2019
PU: SDG&E
Solar PV: 33 x 225W -> 7 kW max AC
To Sell: X-treme 5000Li EV motorcycle

User avatar
Rake
Posts: 226
Joined: Fri Mar 04, 2011 4:34 pm
Delivery Date: 27 May 2011
Leaf Number: 1508
Location: Kent, WA
Contact: Website

Re: Carwings can't connect

Sun May 29, 2011 6:41 am

That might explain things.
In the service garage there is sufficient steel in the ceiling that it blocks cell phone service.
Will be funny when they discover on Tuesday that their special Leaf service bay actually disables Leafs! :lol:
~Rake
Leaf: 29 May, Black SL+eTec 31 Jan, #1508
Delivered: 5/27/2011
Prius: 2010 Grey IV
EV Project participant - EVSE installed 4/21

GaslessInSeattle
Posts: 1566
Joined: Fri May 06, 2011 2:15 pm
Delivery Date: 29 Apr 2011
Leaf Number: 850

Re: Carwings can't connect

Mon May 30, 2011 8:41 am

I checked to make sure the password had not been changed automatically... password is still correct. Hope they come up with a fix for the bug soon!
g
Gasless: Silver 2012 SL, traded in for Lease on 1/13
Tesla S P85, Gray, pano, carbon fiber, took delivery: 2-9-13... LOVE this car!
9.8 kW PV Solar installed 9/12, http://www.westseattlenaturalenergy.com" onclick="window.open(this.href);return false;

GroundLoop
Posts: 1725
Joined: Mon Sep 13, 2010 9:31 pm

Re: Carwings can't connect

Mon May 30, 2011 9:28 am

gbarry42 wrote:You missed a step:
  • The car beeps :D
I chuckled because you're right.. then I went to the car to see when the Beep happens.

You can hear the cellular activity with any amplified device (yay for GSM), but...

There was no beep.

Is the Beep gone? Does it only happen in certain cases? I updated a half dozen times with no beep.

GaslessInSeattle
Posts: 1566
Joined: Fri May 06, 2011 2:15 pm
Delivery Date: 29 Apr 2011
Leaf Number: 850

Re: Carwings can't connect

Sat Jun 04, 2011 12:12 pm

just a quick update, I called the hotline and they "rebooted my account" which did nothing, and told me to wait 24 hours and see if it starts working, which also resulted in nothing. I called again this morning and the main guy working on a fix is out till Monday but they tell me they will call back when they have a fix, likely within a few days. I definitely passed on that a lot of folks seem to have all starting having the same issue at the same time.

Now that I have the L2 installed and have decided to just set the car to 80%, and since our utility is generally inexpensive and doesn't offer an off peak rate, I just leave it un-timed so it charges to 80% whenever plugged in. The top of with L2 is so much faster than L1 it really opens things up considerably. For me, this almost makes carwings irrelevant, other than idle curiosity. we have a mild climate and the need to warm or cool ahead of time hasn't really come up. I will enjoy having the carwings back but for now, having it on the fritz is a minor nuisance, but anoying non-the less as we just purchased the car.

my much bigger beef is that the charging station locator seems completely unreliable, mainly that it shows no stations where I know there are several. An L2 top off at a few convenient spots would virtually eliminate range anxiety for us and would make this car work for just about anybody.
g
Gasless: Silver 2012 SL, traded in for Lease on 1/13
Tesla S P85, Gray, pano, carbon fiber, took delivery: 2-9-13... LOVE this car!
9.8 kW PV Solar installed 9/12, http://www.westseattlenaturalenergy.com" onclick="window.open(this.href);return false;

Cinnabar
Posts: 124
Joined: Wed Feb 23, 2011 9:19 am
Delivery Date: 07 May 2011
Leaf Number: 001693
Location: New Almaden, CA

Re: Carwings can't connect

Tue Jun 07, 2011 2:33 pm

I have yet to be able to log into Car Wings from either a computer or my iPhone (with that helpful "an unknown error has occured" error msg . I realize it won't work at home as I live in a canyon with no cellphone service. I try logging on via a work Computer, but it doesn't recognize my User name. When I go to the create account screen, it tells me my username already exists. It was also a little scary the only country I could select in the drop down was Japan, and the only time zone available was for Tokyo.

I have pretty much given up.

astrorob
Posts: 192
Joined: Thu Apr 21, 2011 7:57 pm
Delivery Date: 06 Jun 2011
Leaf Number: 3307

Re: Carwings can't connect

Wed Jun 08, 2011 1:41 pm

im kind of in a weird situation with this - if i sit in the car, even in my garage, the car can communicate with the cellular network just fine. carwings works, i can see the energy statistics and everything.

but if i ask the iphone app to get the status from the car, or ask for the status from the owner's portal, it fails to get the status, returning the error that the car detected a problem and could not complete the request.

i'm not sure rebooting the car will help, but if i reboot the car, will i lose all my bluetooth settings and stuff?

one complication is that i changed the name of the car and the carwings nickname in the owner's portal. i *think* it has not worked since then. could that be the problem? the iphone app sees the new car name, i know that much.

astrorob
Posts: 192
Joined: Thu Apr 21, 2011 7:57 pm
Delivery Date: 06 Jun 2011
Leaf Number: 3307

Re: Carwings can't connect

Thu Jun 09, 2011 6:21 pm

astrorob wrote: but if i ask the iphone app to get the status from the car, or ask for the status from the owner's portal, it fails to get the status, returning the error that the car detected a problem and could not complete the request.
strange - in the iphone app i tapped the car name and then "logout". logged back in and then i was able to query status and set climate control, etc.

seems odd because it was not only an iPhone problem; i could not control or query the car from the web interface either.

anyway, hope this helps someone in the same situation.

User avatar
TonyWilliams
Posts: 10091
Joined: Sat Feb 19, 2011 1:48 am
Location: San Diego
Contact: Website

Re: Carwings can't connect

Thu Jun 09, 2011 8:49 pm

I'm taking my car in for a "TUC" reset, and presumably some software upgrade? The guy at customer service really didn't have any hard info.

So, I called the dealer, and told them what CS said. I'm hoping it's not just a simple disconnect the 12 volt battery reset, without a real fix.

As of the past few days, no CarWings, no iPhone app, can't send google routes to the car.

GaslessInSeattle
Posts: 1566
Joined: Fri May 06, 2011 2:15 pm
Delivery Date: 29 Apr 2011
Leaf Number: 850

Re: Carwings can't connect

Thu Jun 09, 2011 9:19 pm

I was hopeful, tried logging out and in again and still "Please try your request again. Problem detected communicating with the vehicle."
g
astrorob wrote:
astrorob wrote: but if i ask the iphone app to get the status from the car, or ask for the status from the owner's portal, it fails to get the status, returning the error that the car detected a problem and could not complete the request.
strange - in the iphone app i tapped the car name and then "logout". logged back in and then i was able to query status and set climate control, etc.

seems odd because it was not only an iPhone problem; i could not control or query the car from the web interface either.

anyway, hope this helps someone in the same situation.
Gasless: Silver 2012 SL, traded in for Lease on 1/13
Tesla S P85, Gray, pano, carbon fiber, took delivery: 2-9-13... LOVE this car!
9.8 kW PV Solar installed 9/12, http://www.westseattlenaturalenergy.com" onclick="window.open(this.href);return false;

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